Privacy Policy
Effective Date: February 21, 2024
Last Updated: May 4, 2025
Concept 274 LLC (“Concept 274,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our users. This Privacy Policy describes how we collect, use, and protect your information through our website at https://concept274.com, including any services powered by Seekmake or other third-party tools.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.
1. Information We Collect
a. Personal Information You Provide
- Contact Information: Name, phone number, email address, mailing address
- Account Information: Username, password (if applicable)
- Project Information: Company name, project details, comments
- Communication Content: Emails or messages exchanged with our team
- Consultation Info: Details shared via consultation scheduling tools
b. Uploaded Files
- 3D Model Files: Files uploaded for quoting or production (e.g., .STL, .STEP, .IGES). These are used only to generate estimates or complete orders and are treated as confidential intellectual property.
c. Technical Data (Automatically Collected)
- Device and browser information
- IP address and geolocation
- Site usage behavior (pages visited, time on site)
- Cookies and tracking technology usage
2. How We Use Your Information
We use your data to:
- Provide 3D printing quotes and fulfill orders
- Communicate with you regarding quotes, services, and support
- Improve our website, quoting tools, and customer experience
- Send important updates or service-related notices
- Detect, prevent, and address technical issues or misuse
We do not use your data for profiling or resell it for marketing purposes.
3. Personal Information Sharing and Selling Policy
We do not sell or rent your personal data or uploaded files to any third parties for marketing or lead generation.
We may share your data with:
- Service Providers: For operations such as payment processing, hosting, analytics (e.g., Seekmake, Google Analytics)
- Legal Authorities: When required to comply with applicable law, legal proceedings, or regulatory obligations
All partners and vendors are required to uphold data protection standards.
4. Use and Confidentiality of Uploaded Files
We understand the sensitive nature of the models and files you upload.
We will never:
- Share your files externally without your permission
- Use uploaded files for training AI models, reverse engineering, or commercial gain
Files are used strictly to:
- Generate 3D printing quotes
- Fulfill production orders
You may request deletion of your uploaded files at any time by contacting us.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience and analyze site traffic. These may be managed through your browser settings.
For a full breakdown of cookies, please see our Cookie Policy (if available).
6. Retention of Information
We retain:
- Uploaded 3D files for up to 90 days unless an order is placed or earlier deletion is requested
- Account and communication records for as long as needed to fulfill services, resolve disputes, or comply with legal requirements
7. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information. These include:
- Encrypted connections (HTTPS)
- Secure file transfer and storage systems
- Access controls and password policies
However, no system is completely secure, and we cannot guarantee absolute data protection.
8. Your Privacy Rights
Depending on your location, you may have rights under data privacy laws such as the CCPA or GDPR, including:
- Access to your personal data
- Correction or deletion of your data
- Objection to or restriction of data use
To exercise these rights, contact us at: [email protected]
9. Policy for Minors
Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children. If we become aware that we have inadvertently received such information, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date.
Significant changes will be communicated via website notice or email (if available).
Contact Us
For any questions or requests related to this Privacy Policy or your personal data, please contact:
Concept 274 LLC3903 Northdale Blvd. #100E
Tampa, FL 33624
Email: [email protected]
Phone: (813) 602-0907
